Frequently Asked Questions

What is a front lace wig?

It’s a wig with only lace at the front and weft extensions sewn to a material cap at the back.

This is perfect for our beauties who want a more affordable wig and only want a short parting space. The density of those wigs can also be higher

Our full lace wigs are all hand made with a lace cap. They are manufactured with thin lace sewn on top of the cap. Individual hairs are then sewn onto the thin lace. Each lace wig has lace all around the unit which will need to be cut prior to securing the wig to your head. You will need to cut along the hairline around your entire head. By doing so, you will be able to wear your hair anyway you like. You can even style ponytails, updos, etc. Once the wig is successfully applied, it will appear that all the hair is growing directly from your head! 

What is a custom hairline and baby hair?

We customize the hairline of every wig and give it baby hair to mimic a real hairline, that’s why they look so incredibly natural.

Do I need to wear a wig cap?

Not at all. It’s a personal preference. If you feel more comfortable with it, you are free to wear one.

Can I wash, straighten, apply heat and hair products, or swim with my wig on?

Of course! Our hairpieces are made from the highest quality hair so you can treat it the same way as you do with your own.

Soon, we will have our own hair care products and we highly recommend them to help you maintain your hair’s beauty.

What is the density?

It’s how thick your hair will be.

130% is similar to natural hair thickness.
150%-180% is thicker and voluminous.
200%,300% is extra thick.

What lace colour should I choose?

We have two lace colour available in our Diamond collection and one in our Silver collection.

Most of our wigs are made with Swiss transparent lace and HD lace. This is compatible with any skin tone.

The brown lace from the Silver collection is best for darker skin tones.

COULD I WEAR THE WIG UP IN A PONYTAIL? what do i need to use to put it in a ponytail?

Choose the right cap construction, and yes, you can wear your wigs in a ponytail. If you want to put the wig in a high ponytail, use glue to secure the lace around the neck. 

What are bleached knots?

By this, the knot will be a lighter and the whole lace wig will look more natural similar as its own natural hair. On dark color hair, we suggest you to use this procedure. The lace wig with bleached knots will also look natural. 

Can I return my wig after I receive it?

We can’t offer returns or exchanges if you change your mind due to the nature of our products.

We have a dedicated customer service to help you choose the perfect wig. If you have any problems with your unit, please contact us and we will be more than happy to help you.

Can I come to your studio to try on?

Unfortunately not as our studio its private and we are 100% online company.

If you are unsure about choosing your beautiful unit, we suggest that you to book a 1-1 consultation and chat with us.

HOW LONG DOES SHIPPING TAKE TO arrive in my country?

Normally, for customers from the USA, Australia, and most European countries, you will receive your package in 3-5 working days after shipping. It may take longer for other countries but no longer than 10 working days if there are no customs problems.