Privacy Policy
Last updated: 29 October 2026
1. Who We Are
Mendy Beauty is an online business specialising in customised human hair wigs, hair toppers and hair extensions. We have been serving customers since 2018.
Mendy Beauty
Website: https://www.mendybeauty.com/
Privacy email: Hello@mendybeauty.com / WhatsApp: +971 58 588 4806
Location: Dubai, United Arab Emirates
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, subscribe to our communications or place an order.
2. Information We Collect
Depending on how you interact with our website, we may collect:
Identity and contact details: name, email address, telephone number and delivery or billing address.
Order information: products purchased, measurements and customisation preferences you choose to provide, order history, payment status and delivery information.
Payment information: payment confirmation and transaction-related details provided by our payment processor. Card details entered into Stripe are generally processed by Stripe rather than stored directly by Mendy Beauty.
Customer communications: messages sent through our website, email or WhatsApp, including information you choose to share when requesting product advice.
Technical information: IP address, browser and device information, website activity and cookie identifiers, where collected.
Marketing preferences: newsletter subscription status, communication preferences and interactions with our marketing campaigns, where applicable.
Please do not send sensitive personal information unless it is genuinely necessary for your enquiry.
3. How We Use Your Information
We use personal information to:
Process and fulfil orders for wigs, toppers and other products.
Prepare customised products according to the specifications you provide.
Arrange shipping, delivery and order tracking.
Process payments, refunds where applicable and transaction-related enquiries.
Respond to consultations, product questions and customer service requests.
Send order confirmations, service updates and essential communications.
Send newsletters or promotional communications where permitted by law and, where required, with your consent.
Understand website performance and improve the customer experience.
Measure advertising effectiveness and develop marketing campaigns, subject to applicable consent requirements.
Prevent fraud, maintain website security and comply with legal obligations.
4. Legal Basis for Processing
Where applicable data protection law requires a legal basis, we process personal information on one or more of the following grounds:
Contract: to process your order, arrange delivery and provide requested services.
Legal obligations: to maintain required accounting, tax and transaction records.
Consent: for activities such as certain marketing communications and non-essential cookies or tracking technologies where consent is required.
Legitimate interests: to respond to enquiries, secure our website, prevent fraud and improve our services, where these interests do not override your rights.
You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing carried out lawfully before withdrawal.
5. WooCommerce and Online Orders
Our website uses WooCommerce to provide online shopping functionality.
When you place an order, the information you provide is used to manage your purchase, confirm payment, prepare your order, arrange delivery, provide customer support and maintain relevant business records.
If you create an account, certain information may be stored in your customer profile. You are responsible for keeping your login credentials confidential.
6. Payments Through Stripe
We use Stripe to facilitate online payments.
When you make a payment, relevant information may be shared with Stripe to process the transaction, verify payments, prevent fraud and meet applicable legal requirements.
Stripe may process personal information in accordance with its own privacy policy and contractual terms. Please consult Stripe’s privacy information for details about its processing practices.
We do not intend to store full payment card numbers or card security codes on our website.
7. WhatsApp and Customer Communications
You may contact Mendy Beauty through WhatsApp or other customer service channels.
If you contact us through WhatsApp, your phone number, profile information and messages may be processed by WhatsApp and made available to us as part of the conversation. We use the information you provide to respond to your enquiry, offer product assistance and manage customer service.
Please avoid sharing payment card details or unnecessary sensitive information in chat messages. WhatsApp’s processing is also subject to its own privacy policy.
8. Google Analytics
We use Google Analytics to understand how visitors use our website and to assess website performance.
Depending on the configuration and your consent choices, Google Analytics may collect information such as pages visited, interactions, approximate location derived from technical information, device and browser details, and cookie or online identifiers.
We use these insights to improve website content, usability and performance. Analytics technologies will be managed in accordance with applicable consent requirements and our cookie settings.
For more information, please consult Google’s privacy information.
9. Meta Pixel and Advertising
We may use Meta Pixel and related Meta business tools to measure advertising performance, understand actions taken on our website and help deliver relevant advertising on Facebook and Instagram.
Depending on the implementation and your consent choices, information such as page visits, actions on the website, browser identifiers and advertising-related events may be shared with Meta.
Where required by applicable law, non-essential advertising tracking will only be activated after the necessary consent has been obtained. You can also manage advertising preferences through the relevant platform settings.
Meta processes information in accordance with its own privacy terms.
10. Newsletters and Marketing Emails
If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may use your email address to send news, product updates, launches and promotional offers.
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
We may retain limited information about your subscription and unsubscribe status to respect your preferences and comply with applicable requirements.
11. Cookies and Similar Technologies
Our website may use cookies and similar technologies for:
Essential website functions, including shopping cart and checkout functionality.
Security and fraud prevention.
Remembering preferences.
Website analytics.
Advertising measurement and marketing.
Non-essential analytics and advertising technologies will be subject to the consent requirements applicable to the visitor’s location.
You can manage available choices through our cookie banner or settings, where provided. Disabling certain essential cookies may affect the functionality of the website.
Please note that browser settings alone may not control every form of tracking.
12. Who We Share Information With
We may share relevant personal information with service providers where necessary to operate our business, including:
WooCommerce and the website hosting or technical providers supporting our online store.
Stripe and other payment service providers, where applicable.
Shipping companies and delivery partners.
WhatsApp and other communication providers.
Google Analytics and Meta, subject to the applicable tracking and consent settings.
Newsletter and email marketing providers.
Accountants, professional advisers, regulators or public authorities where legally required.
We do not sell personal information to third parties in exchange for money. Certain advertising and analytics activities may involve sharing online identifiers or website activity with third-party platforms, as described above.
13. International Data Transfers
Because we serve customers internationally and use third-party service providers, personal information may be processed or transferred to countries outside the country where you live.
Where applicable data protection law requires safeguards for international transfers, we will take the measures required by that law, which may include contractual safeguards or other recognised transfer mechanisms.
The protections available may vary depending on the destination country and service provider.
14. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes and meeting legal obligations.
Order, payment and accounting records may be retained for the period required by applicable law. Customer communications, account information, newsletter records and analytics data may be retained for different periods depending on their purpose and the relevant settings.
When information is no longer required, we will delete it or securely anonymise it where appropriate, subject to legal retention requirements.
15. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of personal information where legally applicable.
Request restriction of certain processing activities.
Object to certain processing, including direct marketing.
Request a portable copy of certain information.
Withdraw consent where processing relies on consent.
Lodge a complaint with the relevant data protection authority.
Some information must be retained where we have a legal obligation or another valid legal basis to do so.
To exercise your rights, contact us using the privacy contact details provided in Section 1. We may need to verify your identity before responding.
16. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.
17. Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect personal information directly from children in circumstances where parental consent or other legal authorisation is required. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.
18. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites that we do not operate. We encourage you to review their privacy policies before providing personal information.
19. Changes to This Policy
We may update this Privacy Policy when our business practices, service providers or legal obligations change. The latest version will be published on this page with its updated revision date.
20. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact:
Mendy Beauty
Website: https://www.mendybeauty.com/
Privacy email: Hello@mendybeauty.com / WhatsApp: +971 58 588 4806
Location: Dubai, United Arab Emirates